Troubleshooting overview

Record the order number, location, device, time and exact message before changing settings. Never send Support a PIN, pairing code or credential.

Choose a guide

• Device, printer and network problems
• Staff, shift and order problems
• QR ordering problems
• Unpaid table recovery
• Fiscal statuses

Fiscal device or payment issue

Counter fiscal receipts require a configured, tested and activated register; direct table fiscalization remains unavailable. Use the certified device's approved support procedure. Check power, paper and the device's own display with the authorized technician.

For a stored guarded fiscal job, distinguish queued, processing, failed and uncertain. Do not repeat a processing request. A definite failure needs verified absence of output before an approved retry. An uncertain result needs physical receipt and journal inspection first.