Device, printer and network problems
Check pairing, printer routes and connection failures safely.
Pairing fails
Check the location, active commercial access and device capacity. Create a new code if ten minutes passed or it was used. Check terminal internet and time, then enter the correct code once.
Terminal unavailable
Verify active access in Admin → Devices and local service status. Restart only when no payment, print or shift-close action is active.
Printer offline
Check power, paper, cables and the Windows queue. For LAN, verify IP, port and network reachability. Print a local test before retrying an order ticket.
Missing station ticket
Check station-printing entitlement, active product station and local printer route. Counter/QR work follows payment success; table work follows sending the round. Review failed or uncertain work in the local queue.