Staff, shift and order problems
Resolve PIN access, overdue shifts and preparation delays.
Staff cannot sign in
Check location, active Team profile, current PIN and correct station assignment. After repeated wrong attempts, wait briefly. Sign out fully after a PIN or role change.
Shift will not close
Resolve listed unpaid orders, including older unpaid completed tables. Review pending work and print warnings. Supply the requested difference explanation, reason and active manager approval. Use table recovery rather than a replacement order.
New work blocked
An overdue shift blocks normal new service. Resolve old balances, count and close it first. Also check organization, location and commercial access.
No preparation or never ready
Counter/QR preparation follows payment; table preparation follows sent rounds. Check product station assignment, then every queued/preparing task. All required stations must finish.
Stock looks wrong
Check the correct location, fixed unit, recipe and movement history. Count the physical stock. Modifiers and automatic restocking after voids are not covered by current inventory.