QR ordering troubleshooting
Check unavailable ordering, incorrect labels and replaced codes.
Ordering unavailable
Check in this order:
- Organization, location and commercial access are active.
- Effective plan includes QR: Flow, Pro or explicitly entitled Custom.
- QR ordering and Open for ordering are enabled.
- The point is active.
- Table points fit the current location's effective table limit.
Wrong venue or table
Stop using the label. Preview it in the correct Admin location and print the intended code. Never repair a location by editing the URL manually.
Old code stopped working
Replacing a code revokes its old code and sessions. Scan the new label. Suspension also stops an in-progress customer session; submitted orders remain, but unsubmitted carts must restart after activation.
No preparation yet
Customer QR orders wait for cashier payment. They do not join an existing staff table bill or send staff-style rounds before payment.