Account settings and password recovery

Your dashboard account is personal. It is separate from a staff PIN and a paired POS or kiosk.

First owner access

Rendo prepares the business and sends a personal owner setup invitation. Open it yourself and follow the sign-in or password setup steps. There is no public self-signup or subscription checkout. If you already have a Rendo account, use its existing password.

Change your password or sessions

Open Settings → Your account → Account settings. Changing your password requires the current one and signs out your dashboard sessions, including sessions in other Rendo businesses. It also removes your push subscriptions; check notification preferences after signing in again.

Use Sign out other sessions to keep the current session and close the others. This does not revoke staff PINs, memberships or paired devices. Email-address changes require Rendo Support.

Forgot your password

1. Open Forgot password from the dashboard sign-in page.
2. Enter your account email and check its inbox and spam folder. The screen gives the same response whether or not an account exists.
3. Open the latest reset link within 30 minutes. It works once; requesting another link invalidates the older one.
4. Set a new password, then sign in again. Other dashboard sessions are closed and a security notice is sent.

An invitation for an existing account never resets that account's password. Contact Support if the latest reset email does not arrive.

For branch roles, see Members & access.